I am an experienced UX researcher and leader who uses well-designed research to build empathy with users. I connect research to organizational goals, communicate that story with stakeholders, and implement high-impact solutions.
In-Store Eye Tracking
Led a cross-functional team to explore the customer experience of signage in a large department store environment
UX Benchmarking
Launched a quantitative usability/benchmarking program in order to help inform a large scale consolidation project
Digital Experience Consolidation Research
Coordinated UX research across 14 teams for a consolidation effort with a Fortune 100 company that would impact 28 million customers.
Mixed Method Strategy
Design and implemented a mixed method strategy to satisfy central research questions across multiple teams.
Design Thinking
Developed a process that could be utilized cross-functionally in order to facilitate design thinking at a Fortune 100 company.
Building Alignment
Conducted research to build empathy, and facilitated cross-functional workshop to build alignment on customer problem.