UX researcher that makes the fuzzy clear and the complex actionable

Arrow pointing right

With a background that bridges education, user research, and program development, I thrive in transitional moments—whether scaling a new practice, aligning cross-functional teams, or navigating the complex politics of data.

My approach

Research as glue

I use research to align teams, not just inform them. Through collaborative workshops and stakeholder coaching, I turn insight into shared understanding — and shared ownership.

Evidence over opinion

I don’t do research theater. I deliver insights tied to decisions — helping teams build with confidence, prioritize smartly, and avoid solving the wrong problem beautifully.

Method agnostic, outcomes focused

From qualitative deep dives to large-scale benchmarking, I choose the right tools for the job — not the trend. The method serves the mission, not the other way around.

Experiment, but stay human

I explore AI and emerging tools with curiosity and a critical eye. From faster insight loops to streamlined analysis, I test what works and ditch what doesn’t. Tech can accelerate, but judgment, empathy, and strategy stay human.

Teach the craft, elevate the practice

I lead in democratized research environments by enabling others to do great work — not by guarding the toolbox. I design playbooks, coach stakeholders, and build just enough structure so research is scalable, credible, and consistently customer-centered.

Build so it sticks

I create infrastructure that outlives the project. That means reusable frameworks, strategic partnerships, and programs that keep research relevant — long after the readout.

"He leads challenging cross-functional design thinking workshops, mentors junior team members and consistently leverages the power of purposeful research and data to identify gaps and tell a meaningful story."

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"With his background and experience in education, Jon-Michael truly understood the nuances needed to deliver a User Experience that is understood in some of the most resource intensive environments"

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"Jon-Michael is able to do hard work, with optimism and a smile. He is a pleasure to work with, as he makes work fun. He makes hard things seem doable, and he's inspiring to be around. "

"He leads challenging cross-functional design thinking workshops, mentors junior team members and consistently leverages the power of purposeful research and data to identify gaps and tell a meaningful story." *** "With his background and experience in education, Jon-Michael truly understood the nuances needed to deliver a User Experience that is understood in some of the most resource intensive environments" *** "Jon-Michael is able to do hard work, with optimism and a smile. He is a pleasure to work with, as he makes work fun. He makes hard things seem doable, and he's inspiring to be around. "

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